Returns are available for unopened and unused products within 14 days of receipt. Return requests must be submitted in writing to [email protected] within 14 days of receipt. Returns and refunds on opened products are subject to approval and assessment of condition upon return. Return shipping is the responsibility of the customer, and a processing fee will be deducted from all returns. Priority mail shipping fees, if purchased, are also non-refundable.

For international returns, please contact [email protected] within 14 days of receipt. Customs fees, if any, and shipping fees paid on international returns are non-refundable.

If you are returning a PTB ABA Study Manual that was purchased as part of a bundle with a Workshop, your return is subject to the same policies as above. Your refund will reflect the discounted price you received at purchase, minus a processing fee.

Digital products are deemed used after opening and are not refundable. In the unlikely event you do not receive access, or are having difficulties accessing your digital purchase, please email us with your order details at [email protected] as soon as possible so we can help.