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Shipping
- How long does shipping within the United States take?
- Do you ship internationally?
- Will I pay customs fees on international shipments?
- How long does international shipping take?
- Can I upgrade to faster international shipping?
- International Shipping Policy
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Returns
- What is PTB’s return policy?
- What if my order is returned as undeliverable?
- Are PTB Mock Exams returnable?
- Can I get a refund on a Workshop?
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Study Manual
- What version of the PTB ABA Study Manual should I have?
- Do I have the most updated version of the 5th Edition Task List PTB ABA Study Manual?
- How can I find updates for Version 1 of the 5th Edition Task List PTB ABA Study Manual?
- If I have Version 1 of the PTB ABA Study Manual based on the 5th Edition Task List, do I need to buy Version 2?
- If I have Version 2 of the PTB ABA Study Manual based on the 5th Edition Task List, do I need to buy Version 2.1?
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Exam Prep Workshop
- Do I need an internet connection or data access to join my Workshop?
- Is the PTB ABA Study Manual required for the Big Exam Prep Workshop?
- Does the PTB Big Exam Prep Workshop include the PTB ABA Study Manual?
- How long is the PTB Big Exam Prep Workshop?
- Are the PTB Big Exam Prep Workshops recorded?
- Do I need a camera or microphone to participate in the PTB Big Exam Prep Workshop?
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Mock Exams
- Can I have the PTB Mock Exams read to me using text-to-speech software?
- How do I access my test results
- Do the Big Mock Exam video reviews have closed captions?
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Mini Mocks
- How many questions do the PTB Mini Mocks contain?
- Do the PTB Mini Mocks include the same questions as the PTB Big Exam Prep Workshop, PTB Big Mock Exam, or the PTB MiniBig?
- Do the PTB Mini Mocks repeat questions?
- Do I have to purchase all 9 Mini Mocks?
- How many attempts will I have to take the PTB Mini Mocks?
- How long will I have access to the PTB Mini Mocks’ questions?
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Lecture Series
- Do I have to be connected to the internet to stream the PTB Lecture Series?
- Can I download the audio/video from the PTB Streaming Lecture Series to my device?
- Can I stream to the audio/video of the PTB Streaming Lecture Series multiple times during my purchase window?
- Does access to the PTB Streaming Lecture Series expire?
- Does the PTB Streaming Lecture Series have closed captions?
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Study Aids
- What will I receive if I purchase the PTB Big Stack Flashcards?
- What will I receive if I purchase the PTB Small Stack SAFMEDS?
- What will I receive if I purchase the PTB FlashMEDS?
- What is the difference between the PTB Big Stack Flashcards, PTB Small Stack SAFMEDS, and the PTB FlashMEDS?
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